We wanted to let you know that you can report maintenance requests to us 24/7. Please remember the following when thinking about home maintenance:
You are responsible for basic home maintenance like bulb, battery, and filter replacements, simple wear-and-tear, simple drain clogs, etc. Please refer to your lease for details. Please attempt basic troubleshooting before reaching out to us. Many helpful guides are online.
The online portal is the preferred method for non-emergency requests. Please use the online portal at elevatehawaiimgmt. appfolio.com/connect to submit maintenance requests when possible.
Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible. Allow us up to a week for non-emergency repairs so that we can find the best technician to help you.